Contact Us

Phone: (815) 433-5100 (8-4:30 CST, M-F)
Fax: (815) 433-5105
Email: orders@autotap.com
Online: Shop using our product index or start at our homepage and let us help you find the product(s) that you need.

Phone: (815) 433-5222
Fax: (815) 433-5104 Attn: Custom Dept.
Email: custom@bb-elec.com
Online: Custom Quote Request Form

ORDERING: Orders may be placed by any of the following methods
	Online:	24 hours a day, 7 days a week at http://www.autotap.com
	Phone:	Our Sales Representatives will take your order from 8:00 AM until 4:30 PM Central Time USA, Monday through Friday at 815-433-5100.
	FAX:	FAX your order...24 hours a day: 815-433-5105.
	Mail:	Send Purchase Orders to B&B Electronics, PO Box 1040, Ottawa, IL 61350, USA. Please call or FAX Sales Department to request a quote on total charges. Send invoice payments to B&B Electronics, PO Box 1040, Ottawa, IL 61350, USA
	E-mail:	Sales Department- orders@autotap.com - Fax: 815-433-5105 Technical Support- support@autotap.com - Fax: 815-433-5104

TERMS: Net 30 days. We accept MasterCard, VISA, American Express, COD, or you may establish an open account. To have an open account you must first have your credit approved. Purchase order number and confirming copy are required on all orders. Orders outside the U.S. or Canada must be prepaid. Contact us for details. Send invoice payments to B & B Electronics, PO Box 1040, Ottawa, IL 61350, USA

PRICES: Orders will be invoiced at the price prevailing at date of shipment. We cannot guarantee prices for the life of the catalog.

DISCOUNTS: Most of our products, if bought in quantity, qualify for a discount. Contact us if you have questions.

SHIPPING: Most products are stock items and will be shipped within 24 hours. Prepaid orders placed by mail, large quantities, or custom orders may take longer. Domestic orders are shipped the best/most economical way (FOB shipping point). All orders shipping within Illinois require a written confirmation stating tax status, an exemption number if applicable, and reason for exemption along with an authorized signature before shipment. Express delivery is available by Federal Express or UPS. Service via other carriers will be sent freight collect with valid account number. COD orders will be sent via the best way with the appropriate COD charges added. Foreign orders will be shipped UPS where available. Others will be shipped parcel post. Any customs charges including, duties, taxes and brokerage fees are the sole responsibility of the recipient.

DEALERS: We offer dealer or distributor discounts. Contact us to obtain pricing information.

WARRANTY: All B&B Electronics hardware has a one year warranty. Products that are damaged or modified are not covered. Resell products are subject to their manufacturer's warranties.

RETURNS: If, for any reason, you wish to return one of our hardware products, you may return it via UPS or insured parcel post, undamaged, with the receipt, within 30 days of purchase, for a full refund (less shipping charges). Software is not returnable if opened. Large orders or custom orders may not be returnable or may be subject to a restocking charge. Call, FAX, or e-mail to request a Return Material Authorization (RMA) number and routing instructions. Packages returned without prior authorization will be refused. All products returned to B&B Electronics after 30 days may be charged a 20% restocking fee. Any customs charges including, duties, taxes and brokerage fees are the sole responsibility of the recipient.

REPAIR SERVICE: We offer a repair service for our products. Please call, FAX, or e-mail to request a Return Material Authorization (RMA) number. Any customs charges including, duties, taxes and brokerage fees are the sole responsibility of the customer.

RETURN AND REPAIR CONTACT INFORMATION

Phone: Fax: Email:

(815) 433-5100 8-4:30 CST (815) 433-5109 orders@bb-elec.com

All orders must be prepaid in U.S. dollars. You may use MasterCard, VISA, American Express, company check, cashiers check, money order or wire transfer funds. Send invoice payments to: B & B Electronics, PO Box 1040, Ottawa, IL 61350, USA. Orders will be shipped UPS where available or US Parcel Post. Call or email our Customer Service Department for a quote on total charges.

Other Freight Services, if available, will be sent freight collect. Any customs charges including, duties, taxes, and brokerage fees are the sole responsibility of the recipient. If you have a preferred broker, please specify when ordering.

NOTES: Some names and words are trademarks of their respective owners. Most products comply with FCC Part 15, Class A. If you have any questions on a particular product, please contact B&B Electronics Technical Support Department. Specification sheets are available on all products. Instruction manuals are also available, some at a nominal fee.

Open Account Application and Agreement (.pdf, 19 Kb)

This form must be completed in full and signed by a principal owner, partner, or officer of the corporation or company. Your complete answers to all questions will enable us to expedite the processing of your order.

Print the form and fill it out completely.

Mail to:
   B&B Electronics Manufacturing Company
   707 Dayton Road
   PO Box 1040
   Ottawa, IL 61350

or Fax to:
   815-433-5109